Avis sur Salesforce Service Cloud

Avis sur Salesforce Service Cloud

Salesforce Service Cloud

Offrez un service client d'excellence

4.17/5 (36 avis)
12 292     13 034

Anonymous
Account Payable / Finance -Tax (secteur : Internet, 10001+ employés)
Utilisateur Vérifié

Salesforce Service Cloud is Universal

09/03/2016

I have used Salesforce at work for multiple tasks ranging from creating account directory for merchants and customers to building detailed pages for several products to be processed for website publishing. One of the problems we were trying to solve is how to maintain a big directory platform of information and increase work efficiency to achieve the goal in establishing a large database of suppliers, vendors, and customers. So far, the software has met expectations in providing a good platform to maintain interior work operation and assisting customer's inquiries.

Pour

Professional interface, A lot of features to utilize to process work, Collaborate users as a team to work on different sections on a large platform

Contre

It is not exactly simple layout because of the populated information fields presented but once one understands the outline of the page- it would be easier to navigate. For beginner users- it's best to go through tutorials found in the Help section or have an experienced user provide an overview. There might be some technical glitches in processing the next page when there are other users attempting to add/delete information. Perhaps a notification to another user when the page is free to edit would be helpful.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Support client

Time used: Less than 6 months

Source: GetApp
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Anonymous
Associate (secteur : Financial Services, 51-200 employés)
Utilisateur Vérifié

Valuable Time Saver

08/03/2016

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

Pour

It's easy to use and very intuitive. I've only used customer service once, but found it very helpful.

Contre

I have no major issues with the app at this time. So far, it has been a real time saver and always for adoption by the entire organization.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Support client

Time used: 6-12 mois

Source: GetApp
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Jason Lee

Utilisateur Vérifié

Clouddy?

04/03/2016

Standard SFDC platform, doesnt do all that you want it to do but it gets the job done and gets your organized. I think it's a bit pricey but everything with Sfdc is pricey.

Pour

the interface is pretty easy to use

Contre

not always obvious how to figure stuff out

Time used: Less than 6 months

Source: GetApp
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Anonymous
Project Manager (secteur : Marketing and Advertising, 201-500 employés)
Utilisateur Vérifié

Great potential

04/03/2016

This is a great cross-platform tool that is easy to implement. It's robust enough to get pretty complex with processes, but unfortunately there is a learning curve to this kind of customization. The price is a bit high, especially if you're not taking advantage of said customization.

Pour

Easy to implement, supports all devices, customization

Contre

a bit pricey, you really have to 'learn by doing'

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Support client

Time used: Less than 6 months

Source: GetApp
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Anonymous
Team Lead ( Salesforce Developer ) (secteur : Computer Software, 51-200 employés)
Utilisateur Vérifié

Salesforce Service Cloud as Help Desk

02/03/2016

Salesforce Service Cloud across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Service Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Pour

Salesforce Service Cloud clearly changes the way you address customer issues and provide resolutions. Listed are just some of the good things that make Salesforce Service Cloud a good choice: Offers users with a single platform which they could use to deliver immediate and reliable customer service. Allows companies to engage their customers and deal with their issues on a multitude of platforms (knowledgebase, service centers, social media, etc.) Mobile connectivity lets users access Salesforce Service cloud from almost anywhere at anytime of the day. Personalized service gives your customers a topnotch experience that is not offered by other customer service platforms and solutions. Predictive support helps the system resolve issues even before they happen. Agent collaboration allows customer service staff to collaborate and discuss problems and escalate matters to the experts to close cases faster. Service Cloud Communities redefine

Contre

The Service Cloud, like other Salesforce.com solutions, can be relatively expensive compared to other Software-as-a-Service CRM products available on the market. Salesforce.com does not offer a Service Level Agreement unless the customer requests one, and SLAs often fall behind the guarantees of other CRM providers. If businesses are seeking a broader solution that covers other back office processes, such as accounting, Salesforce.com products like the Service Cloud lack such features.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Support client

Time used: Less than 6 months

Source: GetApp
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Anonymous
Solutions Support UTA (secteur : Computer Software, 1001-5000 employés)
Utilisateur Vérifié

Salesforce and I

02/03/2016

I primarily use Salesforce for Case management. For the most part it is very intuitive, and customized for our business. I do not work directly with Salesforce, but with my employer for any system issues. I find a few processes clumsy and too many clicks, but for the most part it compliments my daily responsibilities.

Contre

Too many clicks and creating your own reports is not all that intuitive. I'm a new user and require assistance anytime I need a new report or filter on my queue.

Rating breakdown

Facilité d'utilisation

Time used: 1-2 years

Source: GetApp
1 sur 1 personnes ont trouvé cet avis utile
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