Aircall  

Avis sur Aircall

Aircall

Le téléphone d'entreprise conçu pour le travail en équipe

4.41/5 (69 avis)
1 293     1 712

Aircall permet aux entreprises de mettre en place une solution de téléphone simple et collaborative en quelques minutes.

1. Choisissez les numéros dont vous avez besoin et obtenez-les instantanément, dans 40 pays
2. Invitez vos collaborateurs et definissez facilement comment distribuer les appels et qui peut utiliser quel numéro
3. Laissez vos collaborateurs choisir l'app qu'ils souhaitent (PC, Mac, Chrome, mobile) pour prendre, passer et suivre leurs appels professionnels.

Aircall synchronise egalement toute l'information des appels avec les autres logiciels des entreprises, de Salesforce a Zendesk en passant par Slack, Pipedrive, etc.
aircall.io

Aircall Reviews (69)

Latest reviews

 Perfect tool for small businesses

I have been using aircall for more than a year now. I must say its a perfect tool for small businesses. Its cost-effective and does the job. I wont hesitate to recommend it to anyone.

Read the full review
Reviewed 15 mars by Bandela B. Mgoqi

 

 Our e-commerce official phone

As a industrial furniture manufacturer, we use Aircall for all our phone lines. BARAK'7 is active in 4 countries and Aircall makes our live so easy that I would highly recommend the service!

Read the full review
Reviewed 1er décembre 2016 by Maël Doudelet

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Category Leaders

Avis
Intégrations
Mobile
Media
Sécurité

#3 sur Call Center

Voir le classement complet
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13
3
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Ce classement résume les 25 applications les plus populaires sur GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Captures d'écran (4)

Aircall screenshot: Aircall AnalyticsAircall screenshot: Aircall Live FeedAircall screenshot: Aircall NumbersAircall screenshot: Aircall App

Sécurité

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
Vous serez invité à vous connecter avec votre compte LinkedIn

Spécifications

Utilisateurs types
Administrations Publiques, Moyennes PME (50-499 salariés), ONG, Petites PME (<49 salariés)
Supports compatibles
Android, iPhone-iPad, iPhone, Mac, Windows, Web
Géographies
Allemagne, Amérique Latine, Asie, Australie, Brésil, Canada, Chine, États-Unis, Europe, Grande-Bretagne, Inde, Japon, Mexique, Moyen-Orient et Afrique
Langues
Anglais, Espagnol, Français, Hébreu, Portugais
Support
Assistance en Ligne, Base de Connaissances, FAQs, Téléphone, Tutoriels Vidéo

Tarifs

À partir de: $30.00/mois
Modèle: Abonnement, Essai Gratuit

Starter - 15€ /mois/utilisateur
- 3 utilisateurs max
- fonctionnalités simple, ideal pour les entreprises qui démarrent

Premium - 30€ /mois/utilisateur
- Nombre d'utilisateur illimité
- fonctionnalités avancées de gestion des appels
- integrations CRMs et Helpdesk

Entreprise - 50€ /mois/utilisateur
- Nombre d'utilisateur illimité
- fonctionnalités avancées de reporting
- integration Salesforce

Competitors Pricing

RingCentral

À partir de: $19.99/mois
Modèle: Abonnement, Essai Gratuit

Talkdesk

À partir de: $45.00/mois
Modèle: Abonnement, Essai Gratuit

Les utilisateurs ayant visité Aircall ont également visité

Fonctionnalités

  • Local phone numbers in 30+ countries
  • Queuing
  • Manage multiple numbers and users in one place
  • Working hours per user
  • Forward to Mobile
  • Custom music and messages
  • Call transfer
  • Voicemail by email
  • Mac, Windows and Web App for each user
  • Live activity feed
  • Shared contacts
  • Call reporting
  • Analytics
  • Smart Queuing
  • Call Cascading
  • Real time modifications
  • Unlimited concurrent calls
  • Desktop notifications
  • Helpdesk Integrations
  • API
  • Unlimited Inbound Calls
  • Advanced Analytics and Reporting
  • Call From Any Number
  • IVR (Vocal server)
  • Opening Hours
  • Instant Numbers

Bénéfices

- Aucun nouveau matériel n'est requis : Aircall utilise uniquement des apps sur PC/Mac, sur mobiles, ou meme vos bons vieux telephones fixes.
- Vue partagée des appels manqués et des messages au sein de votre équipe
- Gestion des horaires de travail de chaque collaborateur
- intégrations des informations sur les appels aux logiciels de CRMs et Helpdesk, en un clic.
- Appels en interne dans l'entreprise gratuits
- Appels à l'international jusqu'à 30% moins chers que sur d'autres plateformes connues

Alternatives à Aircall

Analyse Produit

When customers call businesses, they’d rather speak with someone down the road than across this globe. This need for closeness can trip up businesses with national numbers, however Aircall has developed a solution that enables SMBs to be closer to their customers, regardless of their physical location. The phone support software helps small businesses improve the relationships they have with customers by using local phone numbers in 30 countries.

Beyond providing small businesses with local phone numbers around the globe, Aircall also offers advanced phone support solutions, such as call cascading for teams, shared call inboxes and follow up lists, queuing, analytics, and shared contacts. Aircall’s business users can make and receive telephone calls on their computers or smartphones using the company’s mobile app. Small businesses ultimately sound more professional when they use Aircall’s phone support software.

Qu'est-ce que Aircall ?

Aircall provides simplified, professional phone support for businesses of all sizes. The company’s software is designed for startups and customer support teams with between five and 50 people. Most Aircall users work within the technology space, with international and remote operations teams becoming frequent users of the software.

A major piece of Aircall is a desktop app that professionals can use to make and receive telephone calls on their own PCs. The software saves its users time on follow up calls, and integrates with most existing CRM solutions. Businesses that use Aircall can immediately become “local” in multiple countries, all at one time.

Fonctionnalités Clés

Call Cascading

Using call cascading, Aircall distributes calls across entire teams or groups. The software either does this in sequence or all at the same time, depending on the settings that the business has chosen. Users have the option to change the cascading order, with a single click, at any time.

Call cascading is one of the ways that you can optimize the time you spend on the phone and connect with callers who might not otherwise leave a voice message. Assign a phone number to multiple people in your company and then define a “priority order.” If the first person who receives the call doesn’t pick up the phone, the call will automatically be routed to the second person in line, and so on. This ensures that prospects always reach someone on the phone, even if their primary sales contacts are outside the office or on another call.

Shared Call Inboxes

Aircall encourages its users to work as teams, with shared call inboxes that offer a complete view of any calls that require a follow up from the business. Users can archive a call when it’s been returned, which lets everyone in the group know that a follow up has been made.

When you log on to your Aircall dashboard and view your shared call inbox, you’ll see a list of all the calls your team has received from potential customers, along with information about whether a follow up is required. You can return calls through Aircall’s desktop or mobile app, and then mark calls as returned once your follow ups are complete. This lets your colleagues know that no more work is required.

Shared Contacts

Great sales teams know that collaboration is imperative to business success. Aircall facilitates this collaboration with shared contacts. Users can share the contacts they create within Aircall with their departments or teams. This ensures that everyone knows who is calling each time the phone rings.

Although you’ll want to share most of your contacts, Aircall also offers a feature that allows you to keep some of your contacts private. This may be beneficial if you have VIP clients or customers whose information you’d rather not share with certain people inside your company.

Local Numbers

Aircall offers its users instant local phone numbers in 30 countries. Rather than calling a national toll free number, customers can dial local telephone numbers when they contact a business that uses Aircall. As a result, customers feel like they’re working with neighborhood businesses, even if the organizations they’re speaking to are actually located across the globe.

Review Aircall’s country coverage, and then chose which local or toll-free numbers you’d like to select. You can port existing phone numbers to Aircall, and route your new numbers to the same location. All incoming calls can be answered from your desktop or connected mobile device.

Intégrations

Aircall offers web hooks and Slack integrations. Future integrations with Zapier and Zendesk are planned, as well.

Tarifs

Aircall will soon be adjusting its pricing to reflect upgraded features and tools for SMBs. The phone support solution will start at $29 per month, for up to three users. Additional users cost $9 per user, per month. The company also offers a premium plan for $99 per month and an Enterprise plan for $399 per month.

Conclusion

  • Phone support built for small and mid-size businesses
  • Frequently used by startups and customer support teams
  • Top features include call cascading, local numbers, and shared inboxes
  • Collaboration tools were designed with simplicity in mind
  • Decreases the time your team spends following up on missed calls
Alex Gvozden

Really not happy with AirCall service and quality

16/03/2017

This guys made a slick interface but provided POOR quality of both SERVICE and TELEPHONY itself. We are finally moving away from them to a more reliable and responsive provider!

Pour

Slick interface

Contre

Poor quality, and most importantly poor customer service, giving you basic answers while they do nothing to improve service

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Likelihood to recommend

0/10

Recommendations to others considering Aircall

I would be careful if you are not in US,

Source: Capterra
Helpful?   Oui   Non
Read more
Josh Fuller

Very solid choice for small(er) companies

31/01/2017

We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

Pour

I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Oui   Non
Read more
Olivier Lambert

It do not work on Mac

31/01/2017

They made me loose a good hour trying to make it work just to finally tell me that their app apparently do not work on Mac. So, they emailed me back telling me it was all fix, tryed it again and do not work either. So basically, if you're on Mac, forget it even though they market that they do.

Pour

Looked neat and design is cool, the idea overall is great and it is suppose to integrate with pipedrive

Contre

Nothing work !

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering Aircall

Make sure you have some spare time to figure out what's wrong

Source: Capterra
Helpful?   Oui   Non
Read more
Amber Stacey

Good for small teams

24/01/2017

This product is good for small teams, but it is lacking the reporting I would like. I do appreciate that you can hook it up directly to your cell phone, though!

Rating breakdown

Facilité d'utilisation
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Oui   Non
Read more
Vincent Fonade

Just perfect

06/12/2016

A very good call cloud center. The quality is perfect I never had an issue. You could use it on your desktop and phone.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
Brian Brequeville

Great business tool!

25/08/2016

I use Aircall daily for my prospection in the UK. It is quite useful and very easy of use. I had tried with Skype enterprise but it was tough and long to install and not that flexible.

Pour

Ease of use Quickly installed Good quality sound

Contre

Sometimes there can be a small gap between words and sounds, but it is sporadic.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more
John Parker

A tool with tremendous value at a modest cost

13/04/2016

Pour

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties. Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Contre

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Rating breakdown

Facilité d'utilisation
Features

Time used: 6-12 mois

Likelihood to recommend

10/10

Recommendations to others considering Aircall

Be sure to make sure whatever VOIP/call service you use matches with your companies needs. There's lots to choose from, and all offer a variety of different features that may benefit you, or may end of leaving you paying for things you don't need. For me personally, AirCall fit everything I needed my phone system to do, at an affordable cost that wouldn't cut the budget somewhere else. Multiple numbers, cross-device integrations, flexible forwarding, and email-voicemails are all great features that make a difference to me. Make sure whatever you pick has what you need!

Source: Software Advice
Helpful?   Oui   Non
Read more
Mike Waldman

great app, great quality, wouldn't change it for the world

31/03/2016

Pour

very easy to use, and the quality of the calls are perfect

Contre

sometimes a bit buggy : the date and time of the calls are not perfect

Rating breakdown

Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Likelihood to recommend

10/10

Recommendations to others considering Aircall

don't hesitate, it works like a charm, and the support is amazing too

Source: Software Advice
Helpful?   Oui   Non
Read more
Danyell  Apt

Great Online Phone App =]

22/03/2016

Pour

It is easy to use, and if you need help you can get it right away!

Contre

Sometimes it does not work properly. When there are updates the system glitches out, but after resetting it, usually it is fine.

Rating breakdown

Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Likelihood to recommend

10/10

Recommendations to others considering Aircall

The tutorials help, if you need them. The software is pretty user friendly. Their customer support is pretty helpful as well!

Source: Software Advice
Helpful?   Oui   Non
Read more
Bill Heany

Aircall is a great tool for startups and growing businesses alike

22/03/2016

Pour

- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important - Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle. - My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.

Contre

- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times) - Compared to some other phone services this is a bit pricier because it charges per user.

Rating breakdown

Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Likelihood to recommend

9/10

Recommendations to others considering Aircall

A very important factor of this SaaS is that it gives the freedom of multiple numbers and country codes. If you're looking to expand your business or already offer your services in different areas, then this is a great solution to looking more professional and expanding your audience reach. Make sure to evaluate what your team needs before selecting a plan, each of their plans offers new things that may be detrimental to success, or potentially a wasted feature that does not call for the excessive spend. Also, definitely try out the Free trial, see for yourself if this is something that fits within your businesses needs!

Source: Software Advice
Helpful?   Oui   Non
Read more

Qui est l'utilisateur type de Aircall ?



  • Experience level: All levels
  • Industry: All industries
  • Business size: Small businesses, mid-size businesses, startups
  • Departments/roles: All departments
  • Budget/point: Starting at $29 per month, for up to three users
  • Example customers: Admitis, PipeTop, Cybèle, Mis Clicks
Voir l'Analyse Produit

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