---
description: Logiciels d'assurance qualité pour centre de contact - Découvrez les meilleurs outils. Comparez les fonctionnalités, les avis des utilisateurs, les prix, les types de licences et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels d'assurance qualité pour centre de contact - Meilleurs outils 2026 | GetApp France
---

Breadcrumb: [Accueil](/) > [Logiciels d'assurance qualité pour centre de contact](https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software)

# Logiciels d'assurance qualité pour centre de contact

Canonical: https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software

Page : 1/2\
Suivant: [Page suivante](https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software?page=2)

-----

## Produits

1. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
2. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
3. [Nextiva](https://www.getapp.fr/software/91289/nextiva) — 4.6/5 (914 reviews) — Simplifier les communications commerciales.
4. [Talkdesk](https://www.getapp.fr/software/100659/talkdesk) — 4.5/5 (732 reviews) — C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
5. [CXone Mpower](https://www.getapp.fr/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Logiciel Cloud Contact Center
6. [Five9](https://www.getapp.fr/software/91276/five9) — 4.2/5 (481 reviews) — Logiciel cloud pour centre d'appels et call center
7. [CloudTalk](https://www.getapp.fr/software/114835/cloudtalk) — 4.4/5 (268 reviews) — Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
8. [Calabrio ONE](https://www.getapp.fr/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) — Un logiciel complet de gestion des performances pour les centres d'appels
9. [Genesys Cloud CX](https://www.getapp.fr/software/104597/genesys-cloud) — 4.3/5 (262 reviews) — Centre de contact omnicanal dans le Cloud
10. [XM for Customer Experience](https://www.getapp.fr/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Plateforme de gestion de l'expérience client
11. [JustCall](https://www.getapp.fr/software/2047760/justcall) — 4.1/5 (223 reviews) — Logiciel de sondage par SMS pour les secteurs de la santé et de l'e-commerce
12. [Insightful](https://www.getapp.fr/software/101651/workpuls) — 4.8/5 (156 reviews) — Logiciel de surveillance des salariés et application de gestion du temps
13. [Playvox](https://www.getapp.fr/software/108425/playvox) — 4.8/5 (109 reviews) — Logiciel d'assurance qualité pour les équipes du service client.
14. [Squaretalk](https://www.getapp.fr/software/106691/squaretalk-matrix) — 4.9/5 (101 reviews) — La solution DeskForce pour améliorer les performances des agents
15. [Sprinklr](https://www.getapp.fr/software/100180/sprinklr) — 4.3/5 (90 reviews) — Gestion des réseaux sociaux, analyse sociale et planification stratégique
16. [eDesk](https://www.getapp.fr/software/102115/xsellco-helpdesk) — 4.4/5 (71 reviews) — Le seule helpdesk intégré pour eCommerce no. 1
17. [Froged](https://www.getapp.fr/software/2050795/froged) — 4.5/5 (56 reviews) — Logiciel d'engagement client
18. [Call Center Studio](https://www.getapp.fr/software/2037283/call-center-studio) — 4.5/5 (47 reviews) — Logiciel cloud de gestion de call center
19. [Scorebuddy](https://www.getapp.fr/software/91775/scorebuddy) — 4.5/5 (43 reviews) — Logiciel d'assurance qualité pour la notation (appels/e-mails/chats/réseaux sociaux)
20. [Zendesk QA](https://www.getapp.fr/software/2047802/klaus) — 4.9/5 (23 reviews) — Plateforme de gestion de la qualité et du support client
21. [EvaluAgent](https://www.getapp.fr/software/2039907/evaluagent) — 4.7/5 (20 reviews) — Solution d'assurance qualité pour le service client et les ventes
22. [Medallia Agent Connect](https://www.getapp.fr/software/2036983/stella-connect) — 4.9/5 (18 reviews) — Système de service client pour la gestion des programmes de coaching et d'assurance qualité
23. [Balto](https://www.getapp.fr/software/115567/balto) — 4.3/5 (11 reviews) — Coaching téléphonique de call center pour les représentants des ventes et le service client
24. [Capturi](https://www.getapp.fr/software/2067261/capturi) — 4.8/5 (11 reviews) — Outil d'analyse vocale pour l'analyse des conversations téléphoniques
25. [LiveCaller](https://www.getapp.fr/software/2038703/livecaller) — 4.8/5 (10 reviews) — Logiciel de chat en direct et de customer communications management

-----

Page : 1/2\
Suivant: [Page suivante](https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software?page=2)

## Catégories connexes

- [Logiciels d'analyse de la parole](https://www.getapp.fr/directory/2043/speech-analytics/software)
- [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software)
- [Logiciels d'enregistrement des appels](https://www.getapp.fr/directory/935/call-recording/software)
- [Logiciels de téléphonie](https://www.getapp.fr/directory/294/telephony/software)
- [Logiciels de gestion du personnel pour call center](https://www.getapp.fr/directory/3707/call-center-workforce-management/software)

## Liens

- [Afficher sur GetApp](https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software)
- [Toutes les catégories](https://www.getapp.fr/directory)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.getapp.de/directory/3834/contact-center-quality-assurance/software> |
| de-AT | <https://www.getapp.at/directory/3834/contact-center-quality-assurance/software> |
| en | <https://www.getapp.com/all-software/contact-center-quality-assurance/> |
| en-AE | <https://www.getapp.ae/directory/3834/contact-center-quality-assurance/software> |
| en-AU | <https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software> |
| en-CA | <https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software> |
| en-GB | <https://www.getapp.co.uk/directory/3834/contact-center-quality-assurance/software> |
| en-IE | <https://www.getapp.ie/directory/3834/contact-center-quality-assurance/software> |
| en-NZ | <https://www.getapp.co.nz/directory/3834/contact-center-quality-assurance/software> |
| en-SG | <https://www.getapp.sg/directory/3834/contact-center-quality-assurance/software> |
| en-ZA | <https://www.getapp.za.com/directory/3834/contact-center-quality-assurance/software> |
| es | <https://www.getapp.es/directory/3834/contact-center-quality-assurance/software> |
| es-CL | <https://www.getapp.cl/directory/3834/contact-center-quality-assurance/software> |
| es-CO | <https://www.getapp.com.co/directory/3834/contact-center-quality-assurance/software> |
| es-MX | <https://www.getapp.com.mx/directory/3834/contact-center-quality-assurance/software> |
| fr | <https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software> |
| fr-BE | <https://fr.getapp.be/directory/3834/contact-center-quality-assurance/software> |
| fr-CA | <https://fr.getapp.ca/directory/3834/contact-center-quality-assurance/software> |
| nl | <https://www.getapp.nl/directory/3834/contact-center-quality-assurance/software> |
| nl-BE | <https://www.getapp.be/directory/3834/contact-center-quality-assurance/software> |
| pt | <https://www.getapp.com.br/directory/3834/contact-center-quality-assurance/software> |
| pt-PT | <https://www.getapp.pt/directory/3834/contact-center-quality-assurance/software> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp France","address":{"@type":"PostalAddress","addressLocality":"Courbevoie","addressRegion":"IDF","postalCode":"92400","streetAddress":"20 avenue André Prothin Tour Europlaza 92400 Courbevoie - France"},"description":"Comparez et évaluez des logiciels métiers pour PME. GetApp France propose des offres de logiciels, des applications SaaS et cloud, des évaluations indépendantes et des avis d'utilisateurs.","email":"info@getapp.fr","url":"https://www.getapp.fr/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.fr/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/"]},{"name":"GetApp France","url":"https://www.getapp.fr/","@id":"https://www.getapp.fr/#website","@type":"WebSite","publisher":{"@id":"https://www.getapp.fr/#organization"},"potentialAction":{"query":"required","target":"https://www.getapp.fr/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Logiciels d'assurance qualité pour centre de contact","description":"Logiciels d'assurance qualité pour centre de contact - Découvrez les meilleurs outils. Comparez les fonctionnalités, les avis des utilisateurs, les prix, les types de licences et les démos gratuites.","url":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software","about":{"@id":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software#itemlist"},"breadcrumb":{"@id":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software#breadcrumblist"},"@id":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.fr/#website"},"inLanguage":"fr","mainEntity":{"@id":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software#itemlist"},"publisher":{"@id":"https://www.getapp.fr/#organization"}},{"@id":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels d'assurance qualité pour centre de contact","position":2,"item":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Logiciels d&#39;assurance qualité pour centre de contact - Meilleurs outils 2026 | GetApp France","@context":"https://schema.org","@id":"https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.fr/software/10036/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.fr/software/91301/liveagent","@type":"ListItem"},{"name":"Nextiva","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.getapp.fr/software/91289/nextiva","@type":"ListItem"},{"name":"Talkdesk","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.getapp.fr/software/100659/talkdesk","@type":"ListItem"},{"name":"CXone Mpower","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.getapp.fr/software/8391/incontact-call-center-software","@type":"ListItem"},{"name":"Five9","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.getapp.fr/software/91276/five9","@type":"ListItem"},{"name":"CloudTalk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.getapp.fr/software/114835/cloudtalk","@type":"ListItem"},{"name":"Calabrio ONE","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.getapp.fr/software/2073149/calabrio-one-suite","@type":"ListItem"},{"name":"Genesys Cloud CX","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.getapp.fr/software/104597/genesys-cloud","@type":"ListItem"},{"name":"XM for Customer Experience","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.getapp.fr/software/130147/customer-frontlines","@type":"ListItem"},{"name":"JustCall","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.getapp.fr/software/2047760/justcall","@type":"ListItem"},{"name":"Insightful","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96a0ac5f-e07a-44a0-8fa2-62158a1f14fb.png","url":"https://www.getapp.fr/software/101651/workpuls","@type":"ListItem"},{"name":"Playvox","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.getapp.fr/software/108425/playvox","@type":"ListItem"},{"name":"Squaretalk","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f097d04-be63-4ea7-ac19-2b5b1619003b.jpeg","url":"https://www.getapp.fr/software/106691/squaretalk-matrix","@type":"ListItem"},{"name":"Sprinklr","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.getapp.fr/software/100180/sprinklr","@type":"ListItem"},{"name":"eDesk","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5672f4da-e781-4165-a34b-992ddc8ddbf6.png","url":"https://www.getapp.fr/software/102115/xsellco-helpdesk","@type":"ListItem"},{"name":"Froged","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.getapp.fr/software/2050795/froged","@type":"ListItem"},{"name":"Call Center Studio","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.getapp.fr/software/2037283/call-center-studio","@type":"ListItem"},{"name":"Scorebuddy","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.getapp.fr/software/91775/scorebuddy","@type":"ListItem"},{"name":"Zendesk QA","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9a4e8b2-a7fe-47d0-b968-ca2a029f886b.jpeg","url":"https://www.getapp.fr/software/2047802/klaus","@type":"ListItem"},{"name":"EvaluAgent","position":21,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9862057c-2c1b-4fcc-89ac-220a4580a659.png","url":"https://www.getapp.fr/software/2039907/evaluagent","@type":"ListItem"},{"name":"Medallia Agent Connect","position":22,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c22aca53-0cea-42fa-9b17-b9fbdafb8d06.png","url":"https://www.getapp.fr/software/2036983/stella-connect","@type":"ListItem"},{"name":"Balto","position":23,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9f0f792-70eb-4746-ad3c-29203fea9d04.png","url":"https://www.getapp.fr/software/115567/balto","@type":"ListItem"},{"name":"Capturi","position":24,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/566ddf5e-29fb-40fb-a160-e79c8482610f.png","url":"https://www.getapp.fr/software/2067261/capturi","@type":"ListItem"},{"name":"LiveCaller","position":25,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16977cd8-16a4-4c41-ad78-7f0c067d3e1f.png","url":"https://www.getapp.fr/software/2038703/livecaller","@type":"ListItem"}],"numberOfItems":25}
</script>