---
description: Outils ITSM gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Outils ITSM - Meilleurs logiciels et outils gratuits | GetApp France 2026
---

Breadcrumb: [Accueil](/) > [Outils ITSM gratuits](https://www.getapp.fr/directory/292/it-service-management-itsm/software)

# Outils ITSM

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## Produits

1. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.6/5 (803 reviews) — Centre de service IT conforme à l'ITIL
2. [Mint Service Desk](https://www.getapp.fr/software/117895/mint-service-desk) — 4.8/5 (23 reviews) — Solution de gestion du centre de service et des ressources informatiques
3. [TeamViewer ONE](https://www.getapp.fr/software/90948/teamviewer) — 4.6/5 (11641 reviews) — Assistance à distance, accès à distance et logiciel de gestion de réunions à distance.
4. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) — Le support client rapide et efficace
5. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Logiciel d'assistance à la clientèle
6. [ManageEngine Endpoint Central](https://www.getapp.fr/software/103857/manageengine-desktop-central) — 4.6/5 (1876 reviews) — Logiciel de gestion des correctifs et des appareils mobiles et de bureau
7. [Zoho Assist](https://www.getapp.fr/software/9913/zoho-assist) — 4.7/5 (1495 reviews) — Assistance à distance instantanée. Accès à distance sans surveillance.
8. [GitLab](https://www.getapp.fr/software/112635/gitlab) — 4.6/5 (1227 reviews) — Gestion complète du cycle de vie de DevOps
9. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce) — 4.5/5 (832 reviews) — Offrez un service client d'excellence
10. [JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (779 reviews) — Un centre de service extrêmement simple construit sur Jira.
11. [SolarWinds Service Desk](https://www.getapp.fr/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — Logiciel de centre de services informatique et de gestion d'actifs
12. [SysAid](https://www.getapp.fr/software/90863/sysaid) — 4.5/5 (523 reviews) — Logiciel de support client et gestion IT
13. [Remote Monitoring and Management](https://www.getapp.fr/software/102017/atera) — 4.5/5 (461 reviews) — La meilleure solution RMM tout-en-un pour les MSP et les services IT
14. [Supremo Remote Desktop](https://www.getapp.fr/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) — Solution d'assistance à distance et de gestion des postes de travail
15. [FixMe.IT](https://www.getapp.fr/software/2336/fixme-it) — 4.8/5 (389 reviews) — Un logiciel d'assistance à distance toujours opératif
16. [ServiceNow](https://www.getapp.fr/software/9156/servicenow) — 4.5/5 (361 reviews) — Solutions cloud pour les services informatiques d'entreprise
17. [Pulseway](https://www.getapp.fr/software/101507/pulseway) — 4.7/5 (312 reviews) — Gestion IT
18. [NinjaOne](https://www.getapp.fr/software/108129/ninjaone) — 4.7/5 (298 reviews) — Automatisez les tâches IT les plus complexes avec NinjaOne
19. [Yonyx](https://www.getapp.fr/software/91207/agi-self-service) — 4.7/5 (259 reviews) — Guides interactifs pour le service client pilotés par l'arbre de décision
20. [N-central](https://www.getapp.fr/software/1999255/n-central) — 4.2/5 (253 reviews) — Un logiciel RMM (Remote Monitoring and Management) installé et hébergé pour les MSP (Managed Services Provider)
21. [ManageEngine ServiceDesk Plus](https://www.getapp.fr/software/20521/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Logiciel helpdesk - cloud et sur site
22. [PagerDuty](https://www.getapp.fr/software/91574/pagerduty) — 4.6/5 (221 reviews) — Logiciel de gestion des incidents et de performance des opérations
23. [LogMeIn Resolve](https://www.getapp.fr/software/2055969/goto-resolve) — 4.4/5 (216 reviews) — Logiciel d'assistance informatique tout-en-un
24. [Kaseya VSA](https://www.getapp.fr/software/91114/kaseya-vsa) — 4.1/5 (207 reviews) — Logiciel de gestion de systèmes informatiques
25. [Issuetrak](https://www.getapp.fr/software/101433/issuetrak) — 4.6/5 (205 reviews) — Logiciel de suivi des problèmes pour le service d'assistance et le service client

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## Catégories connexes

- [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software)
- [Logiciels de gestion des cas d'assistance](https://www.getapp.fr/directory/3479/it-ticketing-systems/software)
- [Logiciels d'infogérance](https://www.getapp.fr/directory/645/managed-service-providers-msp/software)
- [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software)
- [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software)

## Liens

- [Afficher sur GetApp](https://www.getapp.fr/directory/292/it-service-management-itsm/software)
- [Toutes les catégories](https://www.getapp.fr/directory)

-----

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