---
description: Outils ITSM gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Outils ITSM - Meilleurs logiciels et outils gratuits | GetApp France 2026
---

Breadcrumb: [Accueil](/) > [Outils ITSM gratuits](https://www.getapp.fr/directory/292/it-service-management-itsm/software)

# Outils ITSM

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## Produits

1. [NinjaOne](https://www.getapp.fr/software/108129/ninjarmm) — 4.7/5 (282 reviews) — Automatisez les tâches IT les plus complexes avec NinjaOne
2. [Atera](https://www.getapp.fr/software/102017/atera) — 4.5/5 (446 reviews) — La meilleure solution RMM tout-en-un pour les MSP et les services IT
3. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews) — Centre de service IT conforme à l'ITIL
4. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) — Le support client rapide et efficace
5. [Mint Service Desk](https://www.getapp.fr/software/117895/mint-service-desk) — 4.8/5 (22 reviews) — Solution de gestion du centre de service et des ressources informatiques
6. [XEOX](https://www.getapp.fr/software/2052744/xeox) — 4.5/5 (27 reviews) — Gestion et suivi à distance des infrastructures informatiques
7. [TeamViewer ONE](https://www.getapp.fr/software/90948/teamviewer) — 4.6/5 (11620 reviews) — Assistance à distance, accès à distance et logiciel de gestion de réunions à distance.
8. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3409 reviews) — Logiciel d'assistance à la clientèle
9. [EZO](https://www.getapp.fr/software/103331/ezofficeinventory) — 4.6/5 (1543 reviews) — Logiciel de suivi et de maintenance des biens
10. [ManageEngine Endpoint Central](https://www.getapp.fr/software/103857/manageengine-desktop-central) — 4.6/5 (1497 reviews) — Logiciel de gestion des correctifs et des appareils mobiles et de bureau
11. [Zoho Assist](https://www.getapp.fr/software/9913/zoho-assist) — 4.7/5 (1375 reviews) — Assistance à distance instantanée. Accès à distance sans surveillance.
12. [GitLab](https://www.getapp.fr/software/112635/gitlab) — 4.6/5 (1215 reviews) — Gestion complète du cycle de vie de DevOps
13. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) — Offrez un service client d'excellence
14. [JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (763 reviews) — Un centre de service extrêmement simple construit sur Jira.
15. [SolarWinds Service Desk](https://www.getapp.fr/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — Logiciel de centre de services informatique et de gestion d'actifs
16. [SysAid](https://www.getapp.fr/software/90863/sysaid) — 4.5/5 (511 reviews) — Logiciel de support client et gestion IT
17. [Supremo Remote Desktop](https://www.getapp.fr/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) — Solution d'assistance à distance et de gestion des postes de travail
18. [FixMe.IT](https://www.getapp.fr/software/2336/fixme-it) — 4.8/5 (389 reviews) — Un logiciel d'assistance à distance toujours opératif
19. [ServiceNow](https://www.getapp.fr/software/9156/servicenow) — 4.5/5 (344 reviews) — Solutions cloud pour les services informatiques d'entreprise
20. [Pulseway](https://www.getapp.fr/software/101507/pulseway) — 4.7/5 (310 reviews) — Gestion IT
21. [Yonyx](https://www.getapp.fr/software/91207/agi-self-service) — 4.7/5 (256 reviews) — Guides interactifs pour le service client pilotés par l'arbre de décision
22. [ManageEngine ServiceDesk Plus](https://www.getapp.fr/software/20521/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Logiciel helpdesk - cloud et sur site
23. [Tempo Timesheets](https://www.getapp.fr/software/120439/tempo) — 4.3/5 (223 reviews) — Logiciel de gestion du temps pour Jira
24. [PagerDuty](https://www.getapp.fr/software/91574/pagerduty) — 4.6/5 (219 reviews) — Logiciel de gestion des incidents et de performance des opérations
25. [LogMeIn Resolve](https://www.getapp.fr/software/2055969/goto-resolve) — 4.4/5 (214 reviews) — Logiciel d'assistance informatique tout-en-un

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## Catégories connexes

- [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software)
- [Logiciels de gestion des cas d'assistance](https://www.getapp.fr/directory/3479/it-ticketing-systems/software)
- [Logiciels d'infogérance](https://www.getapp.fr/directory/645/managed-service-providers-msp/software)
- [Logiciels de gestion des services informatiques](https://www.getapp.fr/directory/1049/it-service/software)
- [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software)

## Liens

- [Afficher sur GetApp](https://www.getapp.fr/directory/292/it-service-management-itsm/software)
- [Toutes les catégories](https://www.getapp.fr/directory)

-----

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