---
description: Logiciels helpdesk open source : liste gratuite des meilleurs outils (France). Comparez les fonctionnalités, les avis des utilisateurs, les prix, les types de licences et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels helpdesk open source - Avis et prix - GetApp France 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk open source](https://www.getapp.fr/directory/287/help-desk-ticketing/software)

# Logiciels helpdesk

Canonical: https://www.getapp.fr/directory/287/help-desk-ticketing/software

-----

## Produits

1. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
2. [Odoo](https://www.getapp.fr/software/102445/odoo) — 4.2/5 (1294 reviews) — CRM open source
3. [osTicket](https://www.getapp.fr/software/10260/osticket) — 4.3/5 (75 reviews) — Système de cas d'assistance client
4. [GLPI](https://www.getapp.fr/software/2049885/glpi) — 4.5/5 (41 reviews) — GLPI est un logiciel de gestion des services informatiques.
5. [UVdesk](https://www.getapp.fr/software/108201/uvdesk) — 4.4/5 (24 reviews) — Solution de support client eCommerce pour votre entreprise
6. [BlueSpice](https://www.getapp.fr/software/2073273/bluespice) — 4.3/5 (22 reviews) — Gérez les connaissances à la manière Wiki
7. [Enghouse eKMS](https://www.getapp.fr/software/90465/smartsupport) — 4.2/5 (12 reviews) — Plateforme de gestion de bases de connaissances internes et externes et de forums.
8. [Centralpoint](https://www.getapp.fr/software/111983/centralpoint) — 4.6/5 (9 reviews) — Plateforme d'expérience numérique et solution de gestion de contenu
9. [Request Tracker](https://www.getapp.fr/software/2035323/request-tracker) — 4.3/5 (3 reviews) — C’est l’outil dont vous avez besoin pour suivre les tâches importantes.
10. [CX Genie](https://www.getapp.fr/software/2079275/cx-genie) — 4.0/5 (2 reviews) — Logiciel de chatbot optimisé par IA et basé sur le cloud

## Catégories connexes

- [Logiciels de gestion des cas d'assistance](https://www.getapp.fr/directory/3479/it-ticketing-systems/software)
- [Logiciels de gestion de la qualité](https://www.getapp.fr/directory/144/quality-management/software)
- [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software)
- [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software)
- [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software)

## Liens

- [Afficher sur GetApp](https://www.getapp.fr/directory/287/help-desk-ticketing/software)
- [Toutes les catégories](https://www.getapp.fr/directory)

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp France","address":{"@type":"PostalAddress","addressLocality":"Courbevoie","addressRegion":"IDF","postalCode":"92400","streetAddress":"20 avenue André Prothin Tour Europlaza 92400 Courbevoie - France"},"description":"Comparez et évaluez des logiciels métiers pour PME. GetApp France propose des offres de logiciels, des applications SaaS et cloud, des évaluations indépendantes et des avis d'utilisateurs.","email":"info@getapp.fr","url":"https://www.getapp.fr/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.fr/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/"]},{"name":"GetApp France","url":"https://www.getapp.fr/","@id":"https://www.getapp.fr/#website","@type":"WebSite","publisher":{"@id":"https://www.getapp.fr/#organization"},"potentialAction":{"query":"required","target":"https://www.getapp.fr/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Logiciels helpdesk","description":"Logiciels helpdesk open source : liste gratuite des meilleurs outils (France). Comparez les fonctionnalités, les avis des utilisateurs, les prix, les types de licences et les démos gratuites.","url":"https://www.getapp.fr/directory/287/help-desk-ticketing/pricing/open-source/software","about":{"@id":"https://www.getapp.fr/directory/287/help-desk-ticketing/pricing/open-source/software#itemlist"},"breadcrumb":{"@id":"https://www.getapp.fr/directory/287/help-desk-ticketing/pricing/open-source/software#breadcrumblist"},"@id":"https://www.getapp.fr/directory/287/help-desk-ticketing/pricing/open-source/software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.fr/#website"},"inLanguage":"fr","mainEntity":{"@id":"https://www.getapp.fr/directory/287/help-desk-ticketing/pricing/open-source/software#itemlist"},"publisher":{"@id":"https://www.getapp.fr/#organization"}},{"@id":"https://www.getapp.fr/directory/287/help-desk-ticketing/pricing/open-source/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels helpdesk open source","position":2,"item":"https://www.getapp.fr/directory/287/help-desk-ticketing/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Logiciels helpdesk open source - Avis et prix - GetApp France 2026","@context":"https://schema.org","@id":"https://www.getapp.fr/directory/287/help-desk-ticketing/pricing/open-source/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.fr/software/10036/zoho-desk","@type":"ListItem"},{"name":"Odoo","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.getapp.fr/software/102445/odoo","@type":"ListItem"},{"name":"osTicket","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.getapp.fr/software/10260/osticket","@type":"ListItem"},{"name":"GLPI","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.getapp.fr/software/2049885/glpi","@type":"ListItem"},{"name":"UVdesk","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3651b14-90a8-4009-9778-bdfca42878ef.png","url":"https://www.getapp.fr/software/108201/uvdesk","@type":"ListItem"},{"name":"BlueSpice","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.getapp.fr/software/2073273/bluespice","@type":"ListItem"},{"name":"Enghouse eKMS","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.getapp.fr/software/90465/smartsupport","@type":"ListItem"},{"name":"Centralpoint","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ce6a40e7-21ce-4cb5-92da-c8ec5205fc89.png","url":"https://www.getapp.fr/software/111983/centralpoint","@type":"ListItem"},{"name":"Request Tracker","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1061c3d-9d52-4c49-9d65-f1ecd035f652.png","url":"https://www.getapp.fr/software/2035323/request-tracker","@type":"ListItem"},{"name":"CX Genie","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459ffe9-8c10-45a7-881d-3ebf48280a08.webp","url":"https://www.getapp.fr/software/2079275/cx-genie","@type":"ListItem"}],"numberOfItems":10}
</script>