---
description: Logiciels helpdesk gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels helpdesk - Meilleurs logiciels et outils gratuits | GetApp France 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk gratuits](https://www.getapp.fr/directory/287/help-desk-ticketing/software)

# Logiciels helpdesk

Canonical: https://www.getapp.fr/directory/287/help-desk-ticketing/software

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## Produits

1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) — Le support client rapide et efficace
2. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
3. [Atera](https://www.getapp.fr/software/102017/atera) — 4.5/5 (446 reviews) — La meilleure solution RMM tout-en-un pour les MSP et les services IT
4. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3409 reviews) — Logiciel d'assistance à la clientèle
5. [SparrowDesk](https://www.getapp.fr/software/2083140/sparrowdesk) (0 reviews) — Service d'assistance optimisé par IA pour le support client
6. [HubSpot Service Hub](https://www.getapp.fr/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews) — Solution de service client basée sur le cloud conçue pour les entreprises de toutes tailles
7. [JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (763 reviews) — Un centre de service extrêmement simple construit sur Jira.
8. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews) — Centre de service IT conforme à l'ITIL
9. [Mint Service Desk](https://www.getapp.fr/software/117895/mint-service-desk) — 4.8/5 (22 reviews) — Solution de gestion du centre de service et des ressources informatiques
10. [TeamViewer ONE](https://www.getapp.fr/software/90948/teamviewer) — 4.6/5 (11620 reviews) — Assistance à distance, accès à distance et logiciel de gestion de réunions à distance.
11. [BeyondTrust Remote Support](https://www.getapp.fr/software/113939/bomgar) — 4.6/5 (2009 reviews) — Logiciel d'accès à distance sécurisé
12. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
13. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) — Logiciel de service client Premium pour le chat en direct et bureau d'aide
14. [Odoo](https://www.getapp.fr/software/102445/odoo) — 4.2/5 (1294 reviews) — CRM open source
15. [Intercom](https://www.getapp.fr/software/91379/intercom) — 4.5/5 (1131 reviews) — Plateforme de messagerie client pour les ventes, le marketing et l'assistance
16. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 est destiné aux PME et aux grandes entreprises. Le produit convient également aux équipes distantes qui veulent rester en contact et collaborer efficacement.
17. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) — Offrez un service client d'excellence
18. [ISL Light](https://www.getapp.fr/software/114883/isl-light) — 4.7/5 (779 reviews) — Logiciel d'assistance à distance et accès distant sans surveillance
19. [Apptivo](https://www.getapp.fr/software/2046686/apptivo) — 4.4/5 (708 reviews) — CRM pour la gestion des comptes clients
20. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) — Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.
21. [CXone Mpower](https://www.getapp.fr/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Logiciel Cloud Contact Center
22. [SolarWinds Service Desk](https://www.getapp.fr/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — Logiciel de centre de services informatique et de gestion d'actifs
23. [Agile CRM](https://www.getapp.fr/software/102073/agile-crm) — 4.1/5 (524 reviews) — CRM commercial et marketing pour les petites entreprises
24. [SysAid](https://www.getapp.fr/software/90863/sysaid) — 4.5/5 (511 reviews) — Logiciel de support client et gestion IT
25. [Supremo Remote Desktop](https://www.getapp.fr/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) — Solution d'assistance à distance et de gestion des postes de travail

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## Catégories connexes

- [Logiciels de gestion des cas d'assistance](https://www.getapp.fr/directory/3479/it-ticketing-systems/software)
- [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software)
- [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software)
- [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software)
- [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software)

## Liens

- [Afficher sur GetApp](https://www.getapp.fr/directory/287/help-desk-ticketing/software)
- [Toutes les catégories](https://www.getapp.fr/directory)

-----

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