Logiciels de Call Center

Comparez les meilleures applications de Call Center

GetApp vous aide à trouver les logiciels de Call Center les plus adaptés aux besoins de votre organisation. Comparez les applications de votre choix parmi de nombreuses solutions de Call Center en quelques clics. Vous pouvez utiliser nos filtres (tarifs, systèmes d'exploitations, zones géographiques, plateformes) depuis la barre latérale pour affiner votre recherche.

Call Center Category Leaders Q1 2017

GetApp's quarterly ranking showcases the top 25 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, media presence, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about how we calculate scores.

Avis
Intégrations
Mobile
Media
Sécurité

1. Vocalcom

Omnichannel Cloud Contact Center Solutions
73
14
14
13
17
15

2. Talkdesk

The world's leading cloud-based contact center software.
61
16
15
0
10
20

3. Aircall

Le téléphone d'entreprise conçu pour le travail en équipe
60
17
18
13
3
9

4. ShoreTel

Cloud phone system & contact center software & services
56
15
9
16
16

5. Nextiva

Simplifying Business Communication
54
16
4
17
17

6. 8x8 Virtual Contact Center

Multi-channel call centre software
53
11
12
20
10

7. X5 Cloud Contact Center

Awarded Outbound Contact Center Software (24/7 U.S. Support)
52
6
17
14
15

8. MightyCall

Manage Phone Calls, Email and Social Media Inquires Without Dedicated Agents
48
8
5
18
4
13

9. Avaya Aura® Call Center Elite

Contact center management solution
46
0
13
17
16

10. 3CLogic

Cloud Contact Center Software
45
12
13
0
3
17

11. Mitel

Cloud contact center solutions
45
5
5
15
20

12. Sharpen

Contact center software of the future.
44
8
8
4
5
19

13. PhoneBurner

Power dialer & outbound call center software
42
16
3
0
16
7

14. Five9

A Leading Provider of Cloud Contact Center Software
41
16
13
7
5

15. Genesys

Multi-channel contact center
41
6
9
13
13

16. Aspect Zipwire

Cloud contact center app
40
8
7
13
12

17. Vivocha

Meet Your Customer Online
38
4
13
4
2
15

18. inContact Contact Center

Cloud Contact Center Software
38
14
8
8
8

19. Interactive Intelligence CaaS

Multichannel cloud contact center
38
0
12
16
10

20. Xperience

Cloud-based contact center solution
32
7
8
0
4
13

21. Bright Pattern

Multi-channel cloud call center software
31
4
8
4
2
13

22. Magnetic North

Cloud contact center & PBX
30
0
9
0
2
19

23. Snapforce

CRM, call center and telephony software
30
12
12
0
6

24. Ameyo

All-in-one Contact Center Software
29
8
12
4
5

25. CrazyCall

Performance enhancement for telesales campaigns
28
15
4
0
2
7
Reviews
Integrations
Mobile
Media
Security

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews*

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms*

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

*All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.