Convoso  

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Convoso

Customer experience, simplified.

5.0/5 (1 avis)
308     2

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

By adding a one-of-a-kind twist on the average contact center software, Convoso ensures that your customer interactions are not only productive, but enjoyable for both your customers and employees alike. Whether you’re utilizing applications that we’ve built-in or need easy integrations with other systems, our end-to-end platform is designed to house your operations most valuable inbound and outbound call/contact center tools in one hassle-free and easy-to-use platform.
www.convoso.com

Convoso Reviews (1)

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Tarifs

À partir de: $100.00/mois

Modèle: Abonnement

Priced per seat (reoccurring on a monthly basis) + cost per minutes

Fonctionnalités

  • Custom Reporting
  • Campaign hot keys
  • Call back scheduler
  • Custom hold music/sales message
  • Speed dial numbers for transferring
  • Customizable CRM contact form (call sheet)
  • After-call custom reminders/notifications
  • CRM
  • Custom call distribution
  • Hosted IVR
  • Customer lead management (lead drips)
  • ACD intelligent call routing
  • Branch scripting
  • CTI screen pop
  • Embedded web-form
  • Custom call time rules
  • Custom inbound numbers

Captures d'écran (12)

Convoso screenshot: Agent dashboardConvoso screenshot: Real-time admin dashboardConvoso screenshot: Admin system overview dashboardConvoso screenshot: Agent gamification KPI dashboardConvoso screenshot: Agent test stats and KPI dashboardConvoso screenshot: Custom report - pie chart viewConvoso screenshot: Agent live call dashboardConvoso screenshot: Agent contact timeline/ interaction history view Convoso screenshot: Admin panel: customizable lead form field layout Convoso screenshot: View of agent text/SMS customer outreachConvoso screenshot: Custom dynamic and guided script builderConvoso screenshot: Admin view of call queues

Spécifications

Utilisateurs types
Administrations Publiques, Moyennes PME (50-499 salariés), ONG, Petites PME (<49 salariés)
Supports compatibles
Web
Géographies
Canada, États-Unis
Langues
Anglais
Support
Assistance en Ligne, Téléphone

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Bénéfices

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!
Steve Smith

Great support, individual approach

28/04/2014

Pour

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Contre

I've had some small difficulties with accessing the dashboard.

Rating breakdown

Facilité d'utilisation
Features
Support client

Likelihood to recommend

10/10

Recommendations to others considering Convoso

Pay attention to functionality and ability to interact with other web services.

Source: Software Advice
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