Avis sur SugarCRM

Avis sur SugarCRM

SugarCRM

Logiciel de CRM en ligne

3.51/5 (75 avis)
7 439     15 550

Saad Azad

Utilisateur Vérifié

Innovative and much better UI

30/07/2015

We have used SugarCRM for our Sales, Support and even Project management In the process of evaluating something that is cost effective and and innovating flexible solution which is highly customisable, the answer was pretty simply SugarCRM

Pour

SugarCRM acts more of a Platform than an application and we have the choice to host the same application on Cloud, on-premise or anywhere The best thing is the modern UI, and no. of connectors available to integrate Sugar with are abundant The Sugar Support is amazing and the APIs, documents, resources and open and easily accessible with a lot of self learning material. They have their own free University. All the Enterprise features are available at a cost a basic CRM

Contre

Calendar sync is an issue and Email Client inbuilt in Sugar has sad UI Mobile app is a little slow when it loads the first time Cannot change the theme with our Company schema Marketing tool needs improvement especially compared to what is now available and many times Emails hit rate is extremely low

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Support client

Time used: 1-2 years

Source: GetApp
5 sur 5 personnes ont trouvé cet avis utile
Helpful?   Oui   Non
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Elke Schmitt

Feature Rich

03/02/2012

I have used SugarCRM during seven months and it was my first contact with a CRM. I used it to keep track of communication to customers and assigned tasks to the help desk. The software is pretty self-explanatory, however it offers a huge amount of features that I didn´t use. Which doesn´t mean that they were not useful it was just that I didn´t need it. The Email integration is a very useful feature, however what I found confusing sometimes was the order how the system tracks the email conversation.

Pour

Very robust, many features

Contre

Interface doesn´t look very attractive. Tracket conversations could be a little bit better organized

Source: GetApp
6 sur 6 personnes ont trouvé cet avis utile
Helpful?   Oui   Non
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Salvatore Polizzi McDonagh

Utilisateur Vérifié

22/12/2016

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Likelihood to recommend

7/10
Source: GetApp
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John Parker

Utilisateur Vérifié

05/10/2016

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Likelihood to recommend

5/10
Source: GetApp
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Jens Schumacher

Utilisateur Vérifié

27/09/2016

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Likelihood to recommend

8/10
Source: GetApp
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Robert Agius

Utilisateur Vérifié

24/05/2016

Rating breakdown

Rapport qualité-prix
Support client

Time used: 1-2 years

Source: GetApp
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Mattias Thyr

Utilisateur Vérifié

17/05/2016

Time used: Less than 6 months

Source: GetApp
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Brandon Svec

Utilisateur Vérifié

11/11/2015

Time used: 1-2 years

Source: GetApp
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John Clarke

Utilisateur Vérifié

03/11/2015

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Support client

Time used: 1-2 years

Source: GetApp
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David Scheckter

Utilisateur Vérifié

30/10/2015

Time used: Less than 6 months

Source: GetApp
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Arthur Balabrega

Utilisateur Vérifié

15/08/2015

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Support client

Time used: 1-2 years

Source: GetApp
Read more