Salesforce Sales Cloud  

Avis sur Salesforce Sales Cloud

Salesforce Sales Cloud

L'application de CRM n° 1

4.24/5 (3 854 avis)
25 159     28 817

Avec le Sales Cloud, vous pouvez gérer vos opportunités, répondre à vos leads, visualiser vos prévisions de vente, automatiser vos campagnes marketing, et consulter vos tableaux de bord et console de ventes où que vous soyez.

Grâce aux nombreuses fonctionnalité du Sales Cloud, vous pouvez également héberger et partager tous vos fichiers, compléter vos fiches clients en exploitant les informations des réseaux sociaux, donner à chacun de vos commerciaux l'accès à toute l'intelligence de votre entreprise, offrir à vos partenaires un espace de collaboration avec vos équipes commerciales, approuver des demandes en temps réel et mettre en place des processus d'approbation souples... et bien plus encore !
www.salesforce.com

Salesforce Sales Cloud Overview

Pricing

À partir de: $25.00/mois
Modèle: Abonnement, Essai Gratuit
Read more

Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
Compare App
Salesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: DashboardsSalesforce Sales Cloud screenshot: HomepageSalesforce Sales Cloud screenshot: LeadsSalesforce Sales Cloud screenshot: Opportunities

Salesforce Sales Cloud Reviews (3 854)

Latest reviews

 Best CRM, hands down

Read the full review
Reviewed il y a 5 jours by Nico Dato

 

 Only getting started with it. It's taking a little getting used to.

Read the full review
Reviewed il y a 6 jours by Mark Milligan

Lire tous les avis

Category Leaders

Avis
Intégrations
Mobile
Media
Sécurité

#1 sur CRM

Voir le classement complet
95
19
20
20
16
20

#1 sur Gestion des Ventes

Voir le classement complet
94
19
20
20
15
20

Ce classement résume les 25 applications les plus populaires sur GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Captures d'écran (6)

Salesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: Salesforce1 Mobile AppSalesforce Sales Cloud screenshot: DashboardsSalesforce Sales Cloud screenshot: HomepageSalesforce Sales Cloud screenshot: LeadsSalesforce Sales Cloud screenshot: Opportunities

Sécurité

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Spécifications

Utilisateurs types
Grands Comptes (> 500 salariés), Moyennes PME (50-499 salariés), Petites PME (<49 salariés)
Supports compatibles
Android, iPhone-iPad, iPhone, iPad, Web, Site Web Mobile
Géographies
Allemagne, Amérique Latine, Asie, Australie, Canada, Chine, États-Unis, Europe, Grande-Bretagne, Inde, Mexique, Moyen-Orient et Afrique
Langues
Allemand, Anglais, Espagnol, Français, Italien, Russe, Suédois
Support
Assistance en Ligne, Base de Connaissances, FAQs, Forum, Téléphone, Tutoriels Vidéo
Catégories

Tarifs

À partir de: $25.00/mois

Modèle: Abonnement, Essai Gratuit

Éditions disponibles
-Contact Manager (4 €/utilisateur/mois)
Gestion des contacts, jusqu'à 5 utilisateurs

-Group (27 €/utilisateur/mois)
Vente et marketing de base, jusqu'à 5 utilisateurs

-Professional (70 €/utilisateur/mois)
CRM complet pour les équipes de toutes tailles (incluant envois d'emails et campagnes)

-Enterprise (135 €/utilisateur/mois)
CRM personnalisé pour toute votre entreprise

Performance (315 €/utilisateur/mois)
Extension CRM pour accélérer les performances

Competitors Pricing

Contactually

À partir de: $29.99/mois
Modèle: Abonnement, Essai Gratuit

Less Annoying CRM

À partir de: $10.00/mois
Modèle: Abonnement, Essai Gratuit

Nutshell CRM

À partir de: $20.00/mois
Modèle: Abonnement, Essai Gratuit

Les utilisateurs ayant visité Salesforce Sales Cloud ont également visité

Fonctionnalités

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow

Bénéfices

- Décuplez vos ventes
- Adaptez le Sales Cloud à vos besoins métiers
- Simplifiez la collaboration en interne et les interactions avec vos partenaires et clients
- Travaillez où que vous soyez et quel que soit votre terminal
- Suivez votre activité en temps réel

Alternatives à Salesforce Sales Cloud

Analyse Produit

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.

Qu'est-ce que Salesforce Sales Cloud ?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.

Fonctionnalités Clés

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.

Intégrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.

Tarifs

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.

Conclusion

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

Vidéo

Nico Dato

Best CRM, hands down

21/06/2017

Pour

Familiar product that most everyone uses. Tons of versatility, can accomplish pretty much anything on the platform.

Contre

Sometimes it's a little much to handle... you definitely want an admin. Also, not the most beautiful UI.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Oui   Non
Read more
Mark Milligan

Only getting started with it. It's taking a little getting used to.

20/06/2017

Pour

It has quite a lot of tools, more than I can even start to fully employ. Helps us organize client information in an organized way.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Oui   Non
Read more
Matt Kealamakia

Very easy to navigate and learn. Clean and simple interface.

20/06/2017

Pour

How easy it is to navigate and organize your information. I also liked how easy it was to import all of the information.

Contre

Not being able to mass edit information. Also I feel like it ran a bit slow for me. I feel like it could be a bit more snappy.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more
Kurt Prewett

Set up things on the back end. Seemed to work seamlessly.

20/06/2017

Pour

Everything is connected well. Clicks are where they should be and everything seems to make sense in my mind.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more
Tiffany Quan

Complex, but well worth it if you put in the effort

16/06/2017

Pour

Everything seems to just work out of the box. It's great that you can (mostly) customize it to your needs.

Contre

Learning how to admin Sales Cloud properly and lack of training sessions for their Lightning Experience.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Oui   Non
Read more
Jonathan Jennings

Salesforce is a powerful sales management platform for any sales person.

16/06/2017

Pour

I love how it's relatively intuitive. I haven't needed much training on many basic features and use it daily to track my progress for my assigned accounts.

Contre

I don't like that updating my product pricing in the Lightning interface doesn't work well. I have to go in an delete a product and add it back vs. modifying it on the fly.

Rating breakdown

Facilité d'utilisation
Features

Time used: 6-12 mois

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Oui   Non
Read more
Brendt Ramsey

We made Sales force work but it was not tailored to our needs so was often limited in it's capacity

16/06/2017

Pour

The follow up reminders were great. Also liked the ability to log in and add notes from anywhere and anytime.

Contre

Too many features for our small business. Sometimes could be too complex and overwhelming. Tech support was also disappointing.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Oui   Non
Read more
Louis Holzman

Use it daily for sales funnel and CRM

16/06/2017

Streamlines sales.

Pour

I like the new upgrade to lightning. It just is so much cleaner and the UI/UX puts information in front of you that you need to know, not just data sets and other functionality that you don't.

Contre

If you don't have a team that can help set up the flows and customizations you may be out of luck. It can be confusing how to work the backend of the software.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Oui   Non
Read more
gaurang kathiriya

Sales force is best company cloud services.

16/06/2017

Get Best cloud services for my software for sale and marketing. so we can use for that my software.

Pour

In this application best part is sales cloud function. most of used for cloud function give best marketing report.

Contre

In this software that function part. not so many user friendly user can't use without some technically knowledge.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Oui   Non
Read more
Lisa Nielsen

Love Salesforce! It works just like advertised!

16/06/2017

Pour

So easy to use! No systems issues. Always working no system outages. Does what it supposed to do. Great way to track people and opportunities.

Contre

Would love to add a photo to contacts. It would be terrific to have a photo when at events to help recognize attendees. Standard Print Setup does not allow you to pick and choose what is printed.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more

Qui est l'utilisateur type de Salesforce Sales Cloud ?



Salesforce is used by hundreds of thousands of businesses, encompassing virtually every industry, size, and geographic location. The company has developed an industry focus in key areas such as financial services, health care, life sciences, communications, retail, media, the public sector, automotive, higher education, and nonprofit groups.

Although Salesforce was built to be utilized by everyone on a company’s team, it has become most useful for professionals in the sales, marketing, and services departments. A few of the company’s most well known customers include Wells Fargo, Chipotle, Avon, Delta Air Lines, and the City of Boston.

Voir l'Analyse Produit

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