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Qualtrics

World's Leading Survey & Insight Platform

4.87/5 (108 avis)
36 142

The Qualtrics Insight Platform supports superior survey research and delivers insights in real time.

The Qualtrics Insight Platform lets every researcher quickly add advanced online survey building and analysis to their repertoire. No survey platform delivers faster or richer data, or gives you greater control of your data. With Qualtrics you can build surveys, send them, and roll out organization-wide results the same week.

Qualtrics Vocalize makes managing the customer experience simple for businesses of any size. Our industry-leading dynamic platform and world-class support enable your business and CEM program to move with speed and agility. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience.

Qualtrics 360 makes it simple and easy to collect, analyze and act on feedback from managers, peers, direct reports and external contacts. With real-time, individualized reports for every participant, automated reminders, and a flexible form builder, developing and reviewing your employees is simple, fast and affordable. Qualtrics 360 provides well-rounded employee feedback so you can gain a more accurate and objective view of every employee's skills and performance.

Qualtrics Employee Engagement provides real-time data, role-based dashboards, and built-in employee privacy features, making it easy to know which levers to pull to increase engagement and improve the employee experience. You gain the power and flexibility to tailor your employee engagement program to meet your needs, whether that includes a regular employee census survey or additional pulse surveys. In addition to world-class technology, Qualtrics offers consulting and a dedicated support team.
www.qualtrics.com

Qualtrics Overview

Pricing

À partir de: $300.00/année
Modèle: Abonnement, Essai Gratuit, Freemium

Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Qualtrics Reviews (108)

Excellent
95

Très bien
12

Moyen
1

Médiocre
0
À éviter
0

Latest reviews

 A very powerful survey application, very intuitive to use! Extremely flexible, superb support

great survey tools obviously, but we have built some wonderful educational applications as well Without the flexibility of Qualtrics we would never have even tried to create these apps on our own.

Read the full review
Reviewed 4 septembre by mark hilliard

 

 Intuitive and powerful survey tool

advanced survey done internally

Read the full review
Reviewed 28 août by Valentino Gallo

Lire tous les avis

Tarifs

À partir de: $300.00/année

Modèle: Abonnement, Essai Gratuit, Freemium

Fonctionnalités

  • 360-degree Employee Assessments
  • Ad Testing
  • Concept Testing
  • Customer Satisfaction Surveys
  • Employee Engagement Surveys
  • Employee Exit Interviews
  • Marketing Research
  • Net Promoter® Score
  • Voice of Customer
  • Website Feedback Surveys
  • Research Suite
  • Mobile Surveys
  • Site Intercept
  • Employee Engagement
  • Video tutorials
  • Online support
  • Freemium version
  • SMS surveys

Captures d'écran (13)

Qualtrics screenshotQualtrics screenshotQualtrics screenshotQualtrics screenshot: Employee Engagement - Manager DashboardQualtrics screenshotQualtrics screenshotQualtrics screenshotQualtrics screenshotQualtrics screenshotQualtrics screenshotQualtrics screenshotQualtrics screenshotQualtrics screenshot

Spécifications

Utilisateurs types
Administrations Publiques, Grands Comptes (> 500 salariés), Indépendants, Moyennes PME (50-499 salariés), ONG, Petites PME (<49 salariés)
Supports compatibles
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web
Géographies
Allemagne, Amérique Latine, Asie, Australie, Brésil, Canada, Chine, États-Unis, Europe, Grande-Bretagne, Inde, Japon, Mexique, Moyen-Orient et Afrique
Langues
Allemand, Anglais, Chinois (Simplifié), Chinois (Traditionnel), Coréen, Espagnol, Finlandais, Français, Hollandais, Irlandais, Italien, Japonais, Taïwanais
Support
Assistance en Ligne, Base de Connaissances, FAQs, Téléphone, Tutoriels Vidéo

Alternatives à Qualtrics

Bénéfices

The most widely used customer experience software on the planet.

Customer Experience - Delight & retain� your customers Qualtrics gives organizations complete control over their customer �experience programs. Respond to customer needs, analyze trends, �and make changes in real time. Qualtrics is easy to use, extremely �flexible, and automates processes that drive action.

Market Research - Expand your market When you want your products to be as innovative as the artists who use them, you need an insight platform that’s fast and flexible enough to put the customer’s voice into every step of the development process.

Employee Insights - Engage & develop �your employees Collect and act on employee feedback in real time. From exit �interviews to 360 performance reviews to employee �engagement programs, organizations can now manage all �their employee insights in one place.

Built with hundreds of features. And the flexibility to add hundreds more.

Vidéo

mark  hilliard

A very powerful survey application, very intuitive to use! Extremely flexible, superb support

04/09/2017

great survey tools obviously, but we have built some wonderful educational applications as well Without the flexibility of Qualtrics we would never have even tried to create these apps on our own.

Pour

The broad variety of question types, the generally intuitive inteface that lets you start simply, but encourages you to explore its more poweful features. I like the ability to easily get data out in a variety of formats (SPSS, CSV, etc) and add Tableau support was a huge plus!!! The ability to customize the look and feel is very nice, and the flexible distribution options (email, anonymous links, etc) work very well for us. The ability to embed objects in the GUI Editor is awesome, we have built training, teaching modules in Qualtrics without advanced tech help just because the tools are so easy to use!!

Contre

the Table of Contents tool is limited by rules put on place for surveys. We'd like to see educational options settings that would allow more creative use of Qualtrics for educational use.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Oui   Non
Read more
Valentino Gallo

Intuitive and powerful survey tool

28/08/2017

advanced survey done internally

Pour

Since the first time it's very easy to build and launch a survey. In a short time it's possible to learn how to use also the more advanced features

Contre

Conjoint analysis features can be further developed, I also use to to download data in excel format for a more in depth analysis

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
kathy pierce

I've been using Qualtrics for custom surveys for the last 5 years and think it is an amazing tool!

01/08/2017

Pour

Easy to use for survey development, email blasts, and reminder notices. Report tool is also a convenient way to get tioplines out quickly to clients.

Contre

I would like to see more survey completion status statistics such as survey duration, distribution of questions where respondents stopped taking the survey, etc

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
Matthew Mikkelsen

Versatile solution that capably supports my organization's online data collection needs

19/07/2017

Streamlines and expedites the collection, analysis, and dissemination of large volumes of data across the organization, putting staff in closer control of their projects.

Pour

It handles all phases of the online data collection in a variety of modes, whether surveys are distributed by email, posted online, shared via social media, etc. Developers make constant improvements and welcome input from users. It includes a lot of lesser-known but very handy features that improve the experience for survey respondents and researchers alike. Although it's mainly point-and-click based, it does allow some customizations with html, css, and javascript for those who are familiar with them. The design control is user friendly; with Qualtrics it takes little effort to create visually appealing online surveys and forms! Finally, in an enterprise account like ours, the number of different options that can be enabled and disabled for users sets Qualtrics far apart from other tools I've used.

Contre

I would like to see a little more customization available for standard respondent messages, and enhanced validation between numeric fields and with calculations. Bounced email diagnostics would also be very helpful to have.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more
Peter Young

As survey software goes - this is the most complete!

18/07/2017

Real-time calculations and the ability to make changes on the fly to your survey. It can be adapted to customer feedback activities and be turned around and then used in a research & development environment... not many products have this flexibility.

Pour

Ther are many things I love about this piece of software, but the two that stand out are its research core and real-time online sampling. Being heavy into numbers and "big data"... this software platform provides the market researcher a depth not found in many other platforms. The power on its computational abilities is the real power behind the brand.

Contre

A fairly steep learning curve for a novice or first-time research project manager. It is also the kind of platform that will perform so many more things and can - if the user is not careful - provide an information overload to that user.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more
Daniel Balls

Qualtrics is a sophisticated, reliable and very user-friendly software that I use every day!

15/07/2017

Pour

The feature of Qualtrics I like the most is that the sky is the limit in terms of it's versatility. One can make a very simple, straight-forward survey or one can use sophisticated logic and make a very complex survey. This versatility allows me to use Qualtrics for any job I have.

Contre

In it's current state the Insight Platform reporting features are less-than ideal. They are making progress and things are getting a little better, but there is a long way to go. I still am not able to customize my graphs using the reporting tool like I really need to do.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Oui   Non
Read more
Lindsay Springer

I am delighted with the Insight platform as a survey tool!

19/06/2017

Easy survey development with customized options, excellent customer support, we also used your paid translation option to offer our survey in two languages.

Pour

I am extremely impressed with the number of built-in options for survey development and have been even more delighted by the helpful customer support team that is always ready to jump in when I can't figure something out.

Contre

If I export the survey to Word in order to have others review and revise things (so we can all share and track changes in mark up), I can't cut from Word and paste within the Rich content editor and choose to "paste and match format"- I have to go in and manually reformat the text to match the rest of the question.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
Deena Kemp

Formatting a survey on your own is easy even for more complicated tasks.

15/06/2017

Pour

It's flexible. It has options for online and offline surveys. Importing questions from previous surveys is seamless, editing and reordering questions is simple. There are built-in features for a wide range of question and response situations. Qualtrics overs 24-hour support and tutorials for complex programming tasks to get you the design you need. The support staff are professional, friendly, fast and knowledgeable.

Contre

Ocassionally I've run into glitches and had to delete and re-enter questions to get rid of an issue. Editing (and re-editing) wouldn't fix the issue.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Oui   Non
Read more
Solange Alfinito

A very complete system! Perfect for Academic research as well.

14/06/2017

The possibility to setup complex surveys easily.

Pour

Very friendly and complete. Many possible customisations. The logic options and the survey flow are perfect.

Contre

It is not the best option if you manage to work with pictures. It would bring some advanced features related to the use of graphics.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
Crystal Goh

Very intuitive, easy to customize and use, user friendly and best research tools

08/06/2017

Pour

Features & Functionality (many options available, easy to select & use) Printed Report (customization) Initial Report (Dashboard look & feel) Easy DIY Customization (look & feel, survey flow, report) Best Customer Support Ever!! ^^

Contre

Signature & file upload (additional step require to download instead of usual downloading of raw data) Printed Report (unable to display all rows for text entry at times) Initial Report (not easy to customize, rooms for improvement as compare to Printed Report) Contact list (time consuming to upload data with other languages)

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Oui   Non
Read more