Pipedrive  

Avis sur Pipedrive

Pipedrive

CRM pour petites équipes

4.63/5 (856 avis)
34 945     7 880

Pipedrive est un CRM simple, intuitif et entièrement personnalisable afin de vous assister dans la gestion des négociations de vente.

Son interface en glissé-déposé vous permet de visualiser vos processus de ventes en pipeline ou en calendrier, de gérer vos contacts, vos activités et vos produits en toute simplicité.

Il intègre une fonction de reporting qui vous permet de suivre les résultats et avancements de votre équipe en temps réel.

De plus il est entièrement modulable car compatible avec une multitude d'applications grâce à son API et intégrable avec Google Apps. Vous pouvez faire apparaître vos emails dans l'interface et les relier aux transactions et personnes adéquates. Vous pouvez aussi importer vos données depuis un grand nombre de CRM sur le marché, et les exporter quand bon vous semble.

Enfin, il est muti-langages, multi-devises, et disponible sur mobile et tablette.
pipedrive.com

Pipedrive Reviews (856)

Latest reviews

 Works the way the Best Salespeople do!

No one should build a CRM unless they are a true salesperson in their very soul! That is someone who values their customers, who seek to overdeliver everytime to the point their customers follow them everywhere. That is what my team does, and I wouldn't hire anyone less - and no company should....

Read the full review
Reviewed 29 janvier by Jackie Bassett

 

 Extremely easy and powerful

Best CRM for companies of all sizes, extremely customizable which makes it very flexible for every need. Very low learning curve. Ideal for any startup.

Read the full review
Reviewed 29 octobre 2016 by Gilles Bertaux

Lire tous les avis

Tarifs

À partir de: $12.00/mois

Modèle: Abonnement, Essai Gratuit

Tarif unique par utilisateur et par mois (7€). Réductions si paiement annuel

Fonctionnalités

  • Sales Pipeline View - great overview of sales
  • Contact History
  • Full Customization
  • Email integration
  • Goal Setting & Reporting
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps

Captures d'écran (9)

Pipedrive screenshot: Pipeline with ActivityPipedrive screenshot: List ViewPipedrive screenshot: TimelinePipedrive screenshot: Contact ViewPipedrive screenshotPipedrive screenshotPipedrive screenshot: Live DashboardPipedrive screenshot: Statistics View in PipedrivePipedrive screenshot: Healthy Pipeline

Spécifications

Utilisateurs types
Indépendants, Moyennes PME (50-499 salariés), ONG, Petites PME (<49 salariés)
Supports compatibles
Android, iPhone-iPad, Linux, Mac, Windows, Web, Site Web Mobile
Géographies
Allemagne, Amérique Latine, Asie, Australie, Brésil, Canada, Chine, États-Unis, Europe, Grande-Bretagne, Inde, Japon, Mexique, Moyen-Orient et Afrique
Langues
Allemand, Anglais, Espagnol, Finlandais, Français, Hollandais, Italien, Norvégien, Polonais, Portugais, Russe, Turc
Support
Assistance en Ligne, Base de Connaissances, FAQs, Téléphone, Tutoriels Vidéo

Alternatives à Pipedrive

Bénéfices

- Visualisation optimale de vos négociations
- Plannification facile avec l'outil vue en calendrier
- Entièrement customisable
- Reporting en temps réel
- Gain de temps : Elimination de fonctionnalités superflues
- Synchronisation Google Drive, Calendar, Contacts, Dropbox pour Gmail
- Se connecte à de nombreux logiciels : Mailchimp, Rightsignature, Contactually, Ecquire Easily + API disponible pour customiser les intégrations
- Vous pouvez même l'utiliser pour recruter !

Qui est l'utilisateur type de Pipedrive ?



  • Experience level: All levels
  • Industry: All industries
  • Business size: Freelancers, Small Businesses, Mid-Size Business, Non-Profits
  • Departments/roles: Sales departments
  • Budget/point: All budgets
Voir l'Analyse Produit

Vidéo

Category Leaders

Avis
Intégrations
Mobile
Media
Sécurité

#3 sur CRM

Voir le classement complet
78
18
16
17
16
11

#4 sur Gestion des Ventes

Voir le classement complet
75
18
16
17
13
11

Ce classement résume les 25 applications les plus populaires sur GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Sécurité

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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James Donald

Great for our startup

21/03/2017

Really easy to use as a team. We started out with a spreadsheet but it quickly became a nightmare. Pipedrive was really easy to use. I like how it's simple and focused on action.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client
Source: Capterra
Helpful?   Oui   Non
Read more
Erik Peterson

Enjoying the simplicity of Pipedrive. Great CRM for my business.

21/03/2017

Been using pipedrive for a couple of months now to manage my sales leads and I love it! It has really helped me to organzine and keep track of my leads and keep up with when follow up are needed and so much more. The system is streamlined and too the point. I haven't had experience with all the other systems out there, but this works great for my business.

Pour

Easy to use. Streamlined approach.

Contre

Wish I had a little more control on the live dashboard view. I'd love to be able to add a stat from the custom fields I've added to the deal pages

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
EuGinn Ng

The only thing to keep you Selling!

21/03/2017

Lets not kid ourselves, Sales is a numbers game, and when it come to setting up several appointments a day, to follow up task, and to consistently hit your to do list everyday, to bring it closer to the closing is not only exciting, but very motivating. If there is one thing I can say about Pipedrive, is it should be renamed to SaleDrive! as it is sales driven, task & result oriented, and you can see everything in terms of performance to make sense of your numbers and sales conversions. Pipedrive should be a tool that all sales person should use, no matter what you are selling! Its my bible! its my daily bread, its my life. Thank you Pipedrive!

Pour

everything is sync with my google calendars and it is transparent across other sales members in my team, so my daily task and appointments can be monitored. Storing of notes and able to email and put ref attachments to my deals is a plus as well.

Contre

The app could use with a little bit of improvements, in terms of adding the option to be able to do more compare to the desktop version, so adding new deals and task to my existing clients can be easier, by duplicating an existing deal and etc. It would also be nice, if it can detect all the call i make to clients who are within the pipedrive database, instead of me searching form Pipedrive to make a call.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: 6-12 mois

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pipedrive

keep it light and bug free as always! but if need a beta tester to new features, do put me on the list!

Source: Capterra
Helpful?   Oui   Non
Read more
David Carter

Tracking Leads Makes More Money

21/03/2017

As a small business, we weren't very good at tracking and chasing enquiries. Our business is roof coatings manufacture and we sell through a dedicated approved installer network, so perhaps tracking wasn't that important. However, as our business has grown in popularity, we received enquiries from end-user clients (all business to business), but usually just passed these to our installers - and then forgot about them. The problem is though, that roofing contractors aren't sales people. They rarely followed up and consequently, we probably lost a lot of sales leads. We implemented Pipedrive in January 2017. It's now Mid-March and we are currently tracing 25 deals with a combined value of £1,250,000. We wouldn't even have written them down previously! January to March is a very quiet time in the roof coatings industry. Now, when we get an enquiry from a client, we pass it to installers, but we call them and remind them to chase the deal - AND we chase the client to make sure that they are being looked after by our installer network. Nobody to date has complained about the follow-up, in fact, they seem to be grateful that somebody is paying attention. But it's not just those deals we are able to track. By setting up multiple boards, we can now record all kinds of leads, not just the high value projects we are involved in. For example, we now track new installer enquiries, professional training course enquiries (we train surveyors) and also "supply only" enquiries we get. Pipedrive prompts our users (there's only three of us) to make calls and follow up on deals that would otherwise possibly just die. It took a week to make the decision to upgrade from the free trial version. Pipedrive isn't the first system we looked at, but it is the only one that has received universal praise for ease of use within the organisation and is the only one we've kept.

Pour

Ease of use, simplicity of layout.

Contre

Nothing

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
OnTay Johnson

Just what the doctor ordered and so simple and easy to use.

20/03/2017

The company I work for uses a popular CRM but it's lacking in the visual aspects that Pipedrive provides me with not only a visual to what I'm working on but it has movable parts that make it easy for me to stay connected.

Pour

Visuals Simplistic

Contre

Needs a limbo or dormant place to keep deals that aren't moving but aren't entirely dead but you don't want to see them on the pipeline either.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more
Bram Luyten

Mindblowing software - more than just "ok"

18/03/2017

We use a LOT of different software tools at Atmire. Some are "ok" and do the job but once in a while we come across a tool that really blows our mind. Pipedrive is such a tool. It's a sales tracking and automation app that we have used to replace our older SugarCRM system. Incredibly quick, extremely well thought of UI, affordable pricing model. Very responsive support. Using it for almost a month now and I didn't find a single thing I didn't like. Only down side I can imagine (and that I read in reviews) is that it doesn't really scale to REALLY big sales teams. But it will be a few years before this is an issue for us.

Pour

Speed Great support Extremely good coverage of our use cases The TOOL itself makes people want to do more sales tracking & reporting This thing MAKES US MONEY

Contre

The fact that the "stats" window only gives graphs for one currency The fact that you only have one "owner" for a deal, so that it's hard to value team efforts on a specific deal.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pipedrive

Stop comparing, pick Pipedrive. Now.

Source: Capterra
Helpful?   Oui   Non
Read more
Sara Chenier

Pipedrive is my Lifeline!!

10/03/2017

This is an incredible tool for our company. Pipedrive allows my colleagues and I to see a comprehensive view of each of our deals in real time without having to bother each other for updates. It has helped us to streamline our processes and create an efficient workflow system. Highly recommend!

Pour

everything!

Contre

When we "win" a deal, it drops off so we have to create a copy of each deal so that we have something for our Sold Pipeline. It messes with our win/loss stats.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more
R A

Review Title

10/03/2017

Very good software, overall. It has been particularly helpful with visualizing our sales pipeline, tracking overall progress, and organizing/timing each stage of our sales process.

Pour

Visualization of sales pipeline. It is easy to see which deals are lagging and give them the appropriate focus - or decide they are not worth the time.

Contre

Lack of automation in certain aspects. For instance, we do a high volume of outreach, I would like calendar reminders for follow ups to be set automatically - setting hundreds of reminders is far too cumbersome and not worth my time, in the end.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Oui   Non
Read more
Darrell Knight

Pros and cons of Pipedrive

10/03/2017

In general I like how Pipedrive creates a logical flow to managing sales opportunities. It takes some getting used to as it is different from other CRMs. The email integration is a little odd because of the way emails are displayed.i have accidentally replied to an email after trying to forward it. I also had lots of problems importing a simple CSV file of contacts. That was a nightmare. I think this product is ok if you are limited to a few users, but I think they have a way to go to be really competitive in a larger enterprise.

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client
Source: Capterra
Helpful?   Oui   Non
Read more
RJ James

BEST / EASIEST CRM I'VE USED IN 10 YEARS

10/03/2017

Tried every other big name CRM, none of them compare. Easy to customize, the visual sakes funnel and simple stage to stage layout. And the ability to integrate 100 different tools for everything from individual client emails, upload files, do bulk email marketing, to click to call voip telephone solutions, make it my only mobile office

Rating breakdown

Rapport qualité-prix
Facilité d'utilisation
Features
Support client

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Oui   Non
Read more

Analyse Produit

Nobody understands the ins-and-outs of sales pipeline management better than the salespeople who use these systems every day. That’s why Pipedrive, a cloud-based sales pipeline management solution, stands out among competitors in the marketplace. The application was built by experienced salespeople, with an eye for keeping sales processes as simple, straightforward, and efficient as possible.

Pipedrive is primarily used by small and mid-size teams, however the sales CRM’s advanced features have wide applications. Professionals can use Pipedrive to organize their contacts, forecast sales, and follow-up with leads at optimal times. The solution works on both desktops and mobile devices, thanks to powerful iOS and Android applications.

Qu'est-ce que Pipedrive ?

Pipedrive is a sales CRM and pipeline management application that was created for small and mid-size teams, along with freelancers and non-profits. The purpose behind the solution is to give users the best possible view of all outstanding deals they, and their colleagues, are working on. Pipedrive is completely customizable, which makes it possible for teams to mold the application to their needs, rather than the other way around.

Timeline views provide users with accurate sales forecasts for the coming months and quarters. Advanced reporting features allow users to set both personal and group targets and track how close they’re coming to meeting those targets in real-time. Nightly backups in multiple locations help to ensure that the data that teams enter into Pipedrive is always safe and secure.

Fonctionnalités Clés

Sales Pipelines

Most sales teams prefer to use pipelines to see where they’re at and uncover hidden business opportunities. Pipedrive’s sales pipeline views are more effective than traditional to-do lists because they display sales and leads at all different stages. This allows salespeople to clearly view how they are doing and hone in on deals that need immediate attention.

Click over to your sales pipeline for an overview of where you and your teammates are at with any ongoing deals. With Pipedrive’s zoom features, you can narrow in on deals that were added in the past day or week. You can also move deals forward through the pipeline by dragging and dropping them into place.

Contact Histories

Pipedrive keeps complete deal histories and records of all online interactions between salespeople and their leads or business contacts. In the Contacts portion of the application, users are able to search for contacts by name or organization.

Use the search feature in Pipedrive’s mobile app to pull up contact information for any lead on your mobile device. You can filter your searches by deal—for example, typing in something like “Jennifer’s leads” or “Display ad sales”—and start new calls or emails with one-click. You can also add notes from meetings to any contact’s user history.

Timeline Views

Pipedrive’s Timeline View acts as a personal sales manager, helping business users select the right deals and leads to focus on at any given time. Deals are arranged by their expected close dates, allowing salespeople to discover which activities they should be working on before deals get stale.

Customize your Timeline View based on personal preferences or existing sales workflows. You can adjust the Timeline View to see deals arranged by delivery to implementation date. Timeline View is also an important tool for managers who are interested in seeing how their sales teams are doing without spending too much time looking into their salespeople’s individual pipelines.

Sales Forecasting

Sales forecasting tools provide teams with insights into how they can expect the next months or quarters to turn out. Pipedrive’s sales forecasting module provides users with a birds-eye view of company performance. This makes it easier for managers to make adjustments to their plans or expectations before revenue targets fall off track.

Using Pipedrive’s sales forecasting tools, you can track all your to-do items, emails, and scheduled calls for the coming day, along with those that are scheduled to be completed by the end of the month. Click between Pipedrive’s two views (Pipeline View and Timeline View) to see day-to-day work and long-term planning schedules. You can elect to receive notifications any time there is too little engagement with a deal, or when a deal is failing to move through the pipeline at its anticipated rate.

Reporting Capabilities

Every team has its own concerns when it comes to reporting, which is why Pipedrive has developed a customizable platform that businesses can adapt to their own needs. With Pipedrive, salespeople track any number of metrics, including the number of calls made by individual team members and the number of pitches completed in a given period of time.

Visit your personal sales dashboard to see an overview of the data that Pipedrive has collected. You can filter this information by category, product, services, or team member. You can see how your sales results stack up against those of your colleagues, and you can monitor your progress toward reaching personal activity goals in real-time.

Intégrations

Pipedrive integrates with multiple of third-party applications, including Dropbox, Google Apps, Google Drive, and Highrise. A Google Maps integration makes it easy for salespeople to see their customers on interactive maps. Pipedrive’s REST API is also available.

Tarifs

Pipedrive offers straightforward pricing. Businesses can expect to spend $12 per user, per month. Pipedrive does not charge any hidden fees, and there are no contracts or account limits.

Businesses that expect to have more than 50 users should contact Pipedrive directly for custom pricing information.

Conclusion

  • Lean CRM application designed for sales teams.
  • Helps salespeople follow up with leads in a timely manner.
  • Forecasting tools provide managers with a birds-eye view of group performance.
  • Mobile applications allow users to search through contacts and deals 24/7.
  • Sales pipelines keep prospects and contacts organized.

Frequently used together