---
description: BMC Helix ITSM : qu'en pensent les utilisateurs ? Lisez les avis sur BMC Helix ITSM, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BMC Helix ITSM - Prix, tarif, abonnement et avis | GetApp France 2026
---

Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/292/it-service-management-itsm/software) > [BMC Helix ITSM](/software/2048245/remedy-it-service-management) > [Logiciels similaires à BMC Helix ITSM](https://www.getapp.fr/alternatives/2048245/remedy-it-service-management)

# Produits similaires à BMC Helix ITSM

Canonical: https://www.getapp.fr/alternatives/2048245/remedy-it-service-management

> Découvrez les meilleures alternatives à BMC Helix ITSM. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

-----

## Les meilleures alternatives

1. **Freshservice** — 4.6/5 (803 reviews) — Centre de service IT conforme à l'ITIL
   - [Afficher le profil](https://www.getapp.fr/software/91351/freshservice)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/91351/2048245/freshservice/vs/remedy-it-service-management)
2. **Freshdesk** — 4.5/5 (3486 reviews) — Logiciel d'assistance à la clientèle
   - [Afficher le profil](https://www.getapp.fr/software/10317/freshdesk)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/10317/2048245/freshdesk/vs/remedy-it-service-management)
3. **Zendesk Suite** — 4.4/5 (4094 reviews) — Le support client rapide et efficace
   - [Afficher le profil](https://www.getapp.fr/software/9448/zendesk)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/9448/2048245/zendesk/vs/remedy-it-service-management)
4. **JIRA Service Management** — 4.5/5 (779 reviews) — Un centre de service extrêmement simple construit sur Jira.
   - [Afficher le profil](https://www.getapp.fr/software/91811/jira-service-management)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/91811/2048245/jira-service-management/vs/remedy-it-service-management)
5. **SysAid** — 4.5/5 (523 reviews) — Logiciel de support client et gestion IT
   - [Afficher le profil](https://www.getapp.fr/software/90863/sysaid)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/90863/2048245/sysaid/vs/remedy-it-service-management)
6. **LiveAgent** — 4.7/5 (1789 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
   - [Afficher le profil](https://www.getapp.fr/software/91301/liveagent)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/91301/2048245/liveagent/vs/remedy-it-service-management)
7. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Logiciel helpdesk - cloud et sur site
   - [Afficher le profil](https://www.getapp.fr/software/20521/manageengine-service-desk-plus)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/20521/2048245/manageengine-service-desk-plus/vs/remedy-it-service-management)
8. **Zoho Desk** — 4.5/5 (2216 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
   - [Afficher le profil](https://www.getapp.fr/software/10036/zoho-desk)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/10036/2048245/zoho-desk/vs/remedy-it-service-management)
9. **OTRS** — 4.4/5 (96 reviews) — Un logiciel d'assistance pour les équipes de gestion du service client
   - [Afficher le profil](https://www.getapp.fr/software/102025/otrs)
   - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/102025/2048245/otrs/vs/remedy-it-service-management)
10. **Issuetrak** — 4.6/5 (205 reviews) — Logiciel de suivi des problèmes pour le service d'assistance et le service client
    - [Afficher le profil](https://www.getapp.fr/software/101433/issuetrak)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/101433/2048245/issuetrak/vs/remedy-it-service-management)
11. **InvGate Service Management** — 4.6/5 (108 reviews) — Logiciel de centre de service informatique
    - [Afficher le profil](https://www.getapp.fr/software/101213/service-desk)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/101213/2048245/service-desk/vs/remedy-it-service-management)
12. **TOPdesk** — 4.4/5 (111 reviews) — La plateforme de gestion des services qui facilite la vie
    - [Afficher le profil](https://www.getapp.fr/software/111785/topdesk)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/111785/2048245/topdesk/vs/remedy-it-service-management)
13. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Offrez un service client d'excellence
    - [Afficher le profil](https://www.getapp.fr/software/91754/salesforce)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/91754/2048245/salesforce/vs/remedy-it-service-management)
14. **Zoho CRM** — 4.3/5 (7003 reviews) — Logiciel CRM web et mobile intégrable
    - [Afficher le profil](https://www.getapp.fr/software/9908/zoho-crm)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/9908/2048245/zoho-crm/vs/remedy-it-service-management)
15. **Pulseway** — 4.7/5 (312 reviews) — Gestion IT
    - [Afficher le profil](https://www.getapp.fr/software/101507/pulseway)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/101507/2048245/pulseway/vs/remedy-it-service-management)
16. **TeamSupport** — 4.5/5 (850 reviews) — Logiciel pour support client B2B
    - [Afficher le profil](https://www.getapp.fr/software/8670/teamsupport)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/8670/2048245/teamsupport/vs/remedy-it-service-management)
17. **Supportbench** — 4.8/5 (131 reviews) — Système tout-en-un de cas d'assistance pour le support technique et le support client
    - [Afficher le profil](https://www.getapp.fr/software/105673/supportbench)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/105673/2048245/supportbench/vs/remedy-it-service-management)
18. **Lansweeper** — 4.5/5 (75 reviews) — Connaissez votre service informatique.
    - [Afficher le profil](https://www.getapp.fr/software/2053728/lansweeper)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/2048245/2053728/remedy-it-service-management/vs/lansweeper)
19. **Cherwell Service Management** — 4.3/5 (166 reviews) — Solution de gestion de services informatiques personnalisable
    - [Afficher le profil](https://www.getapp.fr/software/104591/cherwell-software)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/104591/2048245/cherwell-software/vs/remedy-it-service-management)
20. **Vivantio** — 4.3/5 (178 reviews) — Logiciel pour centres de services fiable, crédible et souple
    - [Afficher le profil](https://www.getapp.fr/software/91516/vivantio)
    - [Comparer avec BMC Helix ITSM](https://www.getapp.fr/compare/91516/2048245/vivantio/vs/remedy-it-service-management)

## Catégories connexes

- [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software)
- [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software)
- [Logiciels de gestion des services informatiques](https://www.getapp.fr/directory/1049/it-service/software)
- [Logiciels de gestion des cas d'assistance](https://www.getapp.fr/directory/3479/it-ticketing-systems/software)

## Liens

- [Afficher sur GetApp](https://www.getapp.fr/alternatives/2048245/remedy-it-service-management)
- [Afficher le profil du logiciel](https://www.getapp.fr/software/2048245/remedy-it-service-management)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.getapp.de/alternatives/2048245/remedy-it-service-management> |
| de-AT | <https://www.getapp.at/alternatives/2048245/remedy-it-service-management> |
| en | <https://www.getapp.com/all-software/a/remedy-it-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2048245/remedy-it-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2048245/remedy-it-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2048245/remedy-it-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2048245/remedy-it-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2048245/remedy-it-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2048245/remedy-it-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2048245/remedy-it-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2048245/remedy-it-service-management> |
| es | <https://www.getapp.es/alternatives/2048245/remedy-it-service-management> |
| es-CL | <https://www.getapp.cl/alternatives/2048245/remedy-it-service-management> |
| es-CO | <https://www.getapp.com.co/alternatives/2048245/remedy-it-service-management> |
| es-MX | <https://www.getapp.com.mx/alternatives/2048245/remedy-it-service-management> |
| fr | <https://www.getapp.fr/alternatives/2048245/remedy-it-service-management> |
| fr-BE | <https://fr.getapp.be/alternatives/2048245/remedy-it-service-management> |
| fr-CA | <https://fr.getapp.ca/alternatives/2048245/remedy-it-service-management> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BMC Helix ITSM","description":"Liste complète des logiciels concurrents et des meilleures alternatives à BMC Helix ITSM. Fonctionnalités, avis clients, prix, comparatif produit, captures d'écran et caractéristiques produit, etc.","url":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management","about":{"@id":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management#software"},"breadcrumb":{"@id":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management#webpage","isPartOf":{"@id":"https://www.getapp.fr/#website"},"mainEntity":{"@id":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management#software"},"inLanguage":"fr","publisher":{"@id":"https://www.getapp.fr/#organization"}},{"name":"BMC Helix ITSM","url":"https://www.getapp.fr/software/2048245/remedy-it-service-management","@type":"SoftwareApplication","@id":"https://www.getapp.fr/software/2048245/remedy-it-service-management#software","publisher":{"@id":"https://www.getapp.fr/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":116,"ratingValue":4.1}},{"@type":"BreadcrumbList","@id":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management#breadcrumblist","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Outils ITSM","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"BMC Helix ITSM","position":3,"item":"/software/2048245/remedy-it-service-management","@type":"ListItem"},{"name":"Logiciels similaires à BMC Helix ITSM","position":4,"item":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Top 20 des alternatives à BMC Helix ITSM | GetApp France 2026","@context":"https://schema.org","@type":"ItemList","@id":"https://www.getapp.fr/alternatives/2048245/remedy-it-service-management#itemlist","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.fr/software/91351/freshservice","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.getapp.fr/software/10317/freshdesk","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.fr/software/9448/zendesk","@type":"ListItem"},{"name":"JIRA Service Management","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.fr/software/91811/jira-service-management","@type":"ListItem"},{"name":"SysAid","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.getapp.fr/software/90863/sysaid","@type":"ListItem"},{"name":"LiveAgent","position":6,"image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.getapp.fr/software/91301/liveagent","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.getapp.fr/software/20521/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Zoho Desk","position":8,"image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.getapp.fr/software/10036/zoho-desk","@type":"ListItem"},{"name":"OTRS","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.getapp.fr/software/102025/otrs","@type":"ListItem"},{"name":"Issuetrak","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.getapp.fr/software/101433/issuetrak","@type":"ListItem"},{"name":"InvGate Service Management","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.getapp.fr/software/101213/service-desk","@type":"ListItem"},{"name":"TOPdesk","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.getapp.fr/software/111785/topdesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.fr/software/91754/salesforce","@type":"ListItem"},{"name":"Zoho CRM","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png","url":"https://www.getapp.fr/software/9908/zoho-crm","@type":"ListItem"},{"name":"Pulseway","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.getapp.fr/software/101507/pulseway","@type":"ListItem"},{"name":"TeamSupport","position":16,"image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.getapp.fr/software/8670/teamsupport","@type":"ListItem"},{"name":"Supportbench","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.getapp.fr/software/105673/supportbench","@type":"ListItem"},{"name":"Lansweeper","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e852a8b-8aa3-47c5-9b8d-5ae26550bc53.png","url":"https://www.getapp.fr/software/2053728/lansweeper","@type":"ListItem"},{"name":"Cherwell Service Management","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.getapp.fr/software/104591/cherwell-software","@type":"ListItem"},{"name":"Vivantio","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.getapp.fr/software/91516/vivantio","@type":"ListItem"}],"numberOfItems":20}
</script>